The Ultimate Guide to Troubleshooting Your Lorex camera offline issues

If you have attempted every solution available and your Lorex camera is still showing offline. Never fear. You're in good hands. You may resolve your Lorex camera offline issue by following the troubleshooting steps on this page. You should be able to get your camera back up and operational by the end of this tutorial. As you read on, I'll go into more depth about the other reasons for your Lorex offline. In the post's latter section, you'll also get troubleshooting advice for the issues. 

My Lorex Camera Isn't Working—Why?


There are various reasons why your Lorex camera is offline, as we previously discussed. Here is a summary of a few potential causes for that:

  • Issue With Your Wireless Network

  • Minor Bug On Camera

  • Outdated Camera Firmware

  • Problem Regarding Your Wireless Network

  • A small bug in the camera

  • Antiquated Camera Software


How to Troubleshoot My Lorex Camera and Make It Function Again? 


1. Verify the Power of the Battery


Checking the battery in your camera should be your first step. Reusable batteries are supplied with the Lorex camera. Make that the battery is still functional if it hasn't been charged in several months. You may easily charge the camera by plugging it in if the battery indicator is low. Lift the cover off the power port, attach the charging cable and adapter, and after that link the camera's power port to an electrical socket for recharging the battery in your Lorex camera.


2. Execute a Power Cycle


To get your camera working again, just restart it by performing the power cycle procedure. Simple glitches and bugs on your device can be fixed with a relatively easy process. Holding down the power button for a few seconds will switch off your Lorex camera. This is also referred to as a power cycle. To activate your camera, wait a short while and press the button once more.


3. Adjust Your Camera's Position


Compared to the 5.0GHz bandwidth, the 2.4GHz bandwidth has a much shorter range, which is one of its drawbacks. It is necessary to verify if your camera is out of range and move it to a different spot. The nearest to your home network device is the ideal location.


4. Change Your Bandwidth To 2.4GHz


Examining your router's bandwidth frequency setting is an additional suggestion you can try. Make sure 2.4GHz is selected for the bandwidth, not 5.0GHz.Disconnect all of the network-connected devices if the bandwidth is set to 5.0GHz. Re-connect your camera after switching to the 2.4GHz frequency.


5. Restart your router


If your camera is not connecting to your network or your router is in standby mode, you should power cycle your router. Your router only needs to be unplugged from the power outlet to undergo a power cycle. Re-plug the router after 30 seconds of waiting. In certain cases, you may need to briefly press and hold the power button on home network devices. When you turn the device back on, wait 30 seconds after switching it off.


6. Upgrade the Camera App's Firmware


It is imperative that you constantly upgrade the firmware version on your camera, as we previously discussed. For the completion of the process, stick to the steps stated below.


Methods for Updating Lorex Camera Firmware. 


Using a smartphone, launch the Lorex Home App.

  •  To navigate to the home page, press the Three Dots.

  • Hit the Device Settings button. Choose the Firmware. In addition to the Latest Version option, you will see the most recent firmware version.

  • To begin the download and updating process, click on it. The most recent versions column is going to remain blank even though there isn't an updated firmware version.


7. Speak with Lorex Customer Service


Now that you've attempted every step listed here for Lorex offline and none of them have worked, it's time to get in touch with the Lorex customer support staff. Make a call to the Lorex customer care department.


In summary


Everything you need to resolve the Lorex Camera offline issue has been covered in this post thus far. In the extremely rare event that the advice on this page is insufficient to resolve your problem, we have also given you the Lorex customer service number. 

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